Terms & Conditions

1. Introduction & Acceptance of Terms

These Terms and Conditions (“Terms”) govern your access to and use of the website https://triborgosisimpur.com (the “Website”), operated by TriBorgo-SisimpurLtd. (“TriBorgo-Sisimpur”, “we”, “us”, “our”).

By accessing, browsing, registering, purchasing products, subscribing to memberships, or using any service available on this Website, you confirm that you have read, understood, and agreed to be legally bound by these Terms, along with our Privacy Policy, Return & Refund Policy, and any additional policies displayed on the Website.

If you do not agree to these Terms, you must not use this Website or any of its services.

2. Legal Status of the Business

TriBorgo-SisimpurLtd. is a legally operating eCommerce platform in Bangladesh, offering physical products, digital content, and subscription-based services.

Official Contact Information:

• Email: info@triborgosisimpur.com
• Phone: +880 1341 836 873
• Business Address: [Grand Plaza Shopping Mall, 1st Floor, Shop No- 126 & 127; 227 Outer Circular Road, Wireless Gate, Mogbazar, Dhaka, Bangladesh 1205]

3. Eligibility to Use the Website

By using this Website, you represent and warrant that:

• You are at least 18 years of age, or
• You are accessing the Website under the supervision and consent of a legal guardian
• You have the legal capacity to enter into binding agreements under the laws of Bangladesh

4. Nature of Products & Services

TriBorgo-SisimpurLtd. offers, including but not limited to:

• Physical products (e.g., printed books, apparel, learning materials, handicrafts, accessories, merchandise)
• Digital products (eBooks, eBooks, PDF Storybooks, Digital Storybooks, Audio-Visuals, downloadable or online-access content)
• Memberships and subscription-based access
• Child-focused educational and entertainment content

All products and services are intended for lawful personal use only, unless otherwise stated in writing.

5. Account Registration & Responsibilities

To access certain features, you may be required to create an account. You agree that:

• All information provided is true, accurate, and complete
• You will keep your account information updated
• You are solely responsible for maintaining the confidentiality of your login credentials
• All activities under your account are your responsibility

TriBorgo-SisimpurLtd. reserves the right to suspend or terminate accounts found to be inaccurate, misleading, or in violation of these Terms.

6. Pricing, Taxes & Product Information

• All prices are displayed in Bangladeshi Taka (BDT) unless stated otherwise
• Prices may include or exclude VAT or applicable taxes as per Bangladesh law
• We reserve the right to change prices, product descriptions, or availability at any time without prior notice
• Images and descriptions are for representation only; slight variations may occur

7. Orders & Order Acceptance

• Submission of an order does not guarantee acceptance
• We reserve the right to cancel or refuse any order due to:
  • Pricing or system errors
  • Stock unavailability
  • Payment issues
  • Suspected fraudulent activity

An order is considered confirmed only after payment is successfully received and confirmation is sent.

8. Payment Terms

We accept approved payment methods displayed on the Website. By completing a transaction, you agree that:

• You are authorized to use the selected payment method
• All payment information provided is accurate
• Charges will be processed securely through authorized payment gateways

TriBorgo-SisimpurLtd. does not store sensitive payment information.

9. Digital Products & Membership Access

• Digital products (eBooks, PDF Storybooks, Digital Storybooks, Audio-Visuals, online access, memberships) are delivered electronically
• Once accessed, downloaded, or activated, digital products are non-refundable, unless required by law or explicitly stated
• Membership benefits are non-transferable
• Sharing login credentials or digital content is strictly prohibited

Violation may result in immediate suspension without refund.

10. Shipping & Delivery (Physical Products)

• Delivery timelines are estimates and may vary
• Risk of loss transfers to the customer upon delivery to the shipping provider
• Customers must inspect deliveries and report issues within the specified return period

11. Return, Refund & Cancellation Policy

Returns, refunds, and cancellations are governed by our Return & Refund Policy, published separately on the Website, in compliance with Bangladesh Digital Commerce Guidelines.

Customers are advised to review the policy before making any purchase.

12. User Conduct & Prohibited Activities

You agree not to:

• Use the Website for unlawful, abusive, or fraudulent purposes
• Upload or transmit harmful software or malicious code
• Infringe intellectual property rights
• Attempt unauthorized access to systems or data
• Misuse child-focused content in harmful or inappropriate ways

We reserve the right to take legal action where necessary.

13. Intellectual Property Rights

All Website content, including text, graphics, logos, designs, videos, software, and digital materials, is the exclusive property of TriBorgo-SisimpurLtd. or its licensors.

No content may be copied, reproduced, distributed, or exploited without prior written permission.

14. Disclaimer of Warranties

All products and services are provided on an “as-is” and “as-available” basis. We make no guarantees that:

• The Website will be uninterrupted or error-free
• Content will meet every user’s expectations
• Digital services will be available at all times

15. Limitation of Liability

To the maximum extent permitted by law, TriBorgo-SisimpurLtd. shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of data, profit, or business
• Unauthorized access to user data beyond reasonable control

Our total liability shall not exceed the amount paid by the customer for the relevant product or service.

16. Termination of Use

We reserve the right to terminate or restrict access to the Website or services without notice if these Terms are violated.

17. Governing Law & Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of the People’s Republic of Bangladesh.
All disputes shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

18. Amendments to Terms

We may update these Terms at any time. Changes will be effective upon posting on the Website. Continued use constitutes acceptance.

19. Contact Information

For any questions or concerns regarding these Terms:

📧Email: info@triborgosisimpur.com
📞Phone: +880 1341 836 873